Privacy Policy

1.Applicability Of This Privacy Policy
1.1 This Privacy Policy explains what information JOKER13 (hereinafter “The Operator”, if applicable) collects when The Operator services are used, why collect this information, and how The Operator uses it. Protecting your privacy and your personal information is important to JOKER13.

1.2 Please note this Privacy Policy will be agreed upon between you (the “Customer”) and JOKER13. By using this Website, the Customer agrees to the terms of this Privacy Policy and the use and disclosure of Customer personal information as set out in this Privacy Policy.

1.3 The Operator may periodically make changes to this Privacy Policy and notify the Customer of these changes by publishing the modified terms on the platforms. The Operator recommends that the Customer review this Privacy Policy regularly.

2. Information Collected And Its Use
2.1 The Operator collects personal information when the Customer uses this Website and information about the transactions the Customer undertakes including details of payments used. Where such details of payments used are provided, they are stored in a fully encrypted format and are not accessible by the Operator. Such personal information includes, but is not limited to, the Customer’s name, date of birth, email address and phone number. The Customer may be asked to provide personal information when the Customer registers for an account with the Operator or otherwise uses this Website or the betting services provided via this Website (the “Internet Betting Facilities”).

2.2 Besides, when the Customer interacts with this Website and/or the Internet Betting Facilities, the Operator’s servers keep an activity log unique to the Customer that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of this Website and the Internet Betting Facilities.

2.3 The Operator may collect personal information from third parties including financial institutions and credit providers to maintain the Customer’s account and conduct credit or other financial checks, and the Customer consents to the Operator’s collection and use of the Customer’s personal information for these purposes.

2.4 The Customer’s personal information will be used:
to set up, manage and administer the Customer’s account
to make, settle and pay bets or wagers
for statistical purposes
for market research and data analysis purposes
to analyze the Customer’s credit risk (if applicable)
to improve the quality of service and gaming experience for the customers
to comply with such licensing and regulatory requirements as are applicable

3. Accuracy of Personal Information
3.1 It is the Customer’s responsibility to notify the Operator of any changes in their personal information by sending an email to the Operator at [email protected] If the Customer believes any of its personal information held by the Operator is incorrect or inaccurate, the Customer may request corrections or changes to such personal information by contacting the Operator at [email protected] and providing the Operator with the Customer’s Account ID and the details that the Customer wishes to change.

3.2 To obtain a copy of the personal information the Operator holds about you or if you have any queries regarding this Privacy Policy or the Operator’s practices please contact the Operator at [email protected] or +6010 977 0810

4. Disclosures
4.1 The Operator may disclose the Customer’s personal information:
if required to do so by law
if the Operator believes in good faith that such action is necessary to:
– comply with any legal process served on the Operator, this Website, or the Internet Betting Facilities
– protect and defend the Operator’s rights or property
– act to protect the personal safety of users of this Website, the Internet Betting Facilities, or the public
to any regulatory body or licensing body or authority
to third parties for the purposes of settling or making payment in connection with any bet or wager
to the Customer’s intermediary betting provider (if any)
to any payment management company providing payment solution services to the Operator
to third parties who provide services to or on the Operator’s behalf
to any third party that purchases the Operator or its business

4.2 If in the Operator sole determination, the Customer is found to have cheated or attempted to defraud the Operator or any other user of the Internet Betting Facilities in any way including but not limited to bet manipulation or payment fraud, or if the Operator suspects the Customer of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Customer’s identity) with other online betting sites, banks, credit card companies, and appropriate agencies (including law enforcement agencies).

5. Cookies
5.1 Cookies are small text files that are stored on the Customer’s computer or equipment when the Customer visits certain online pages of this Website that record the Customer’s preferences.

5.2 The Operator uses cookies to track the Customer’s use of this Website and the Internet Betting Facilities. The Operator also may use cookies to monitor traffic to this Website and the Internet Betting Facilities, improve this Website and the Internet Betting Facilities and make it easier and/or more relevant for the Customer’s use.

5.3 The Customer has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Customer prefers the Customer can usually modify the Customer’s browser setting to decline cookies. To do this the Customer should consult the help menu on the Customer’s browser. If the Customer chooses to decline cookies, the Customer may not be able to fully experience the interactive features of this Website and the Internet Betting Facilities.

6. Security
6.1 The Operator will take all reasonable steps as required by law to ensure that the personal information the Operator collects is accurately recorded and kept securely.

6.2 All personal information the Operator receives directly from the Customer in an encrypted and password-protected database stored within the Operator secure network behind active up-to-date firewall software.

6.3 The Operator will take measures to ensure subsidiaries, agents, partners, affiliates, and suppliers employ adequate security measures. However, sending information via the internet is usually not completely secure. Any information which the Customer transmits to the Operator is transmitted at the Customer’s own risk.

6.4 However, once the Operator receives the Customer’s transmission, the Operator will take reasonable steps to protect the Customer’s personal information from misuse, loss, or unauthorized access.

7. International Transfers
7.1 The Customer’s Personal Information collected by the Operator may be stored and processed in any country in which the Operator’s affiliates, suppliers, partners, or agents provide gaming services and services of the Operator gaming platform.

7.2 By using the services, the Customer expressly consent to any transfer of information outside the Customer country (including to countries that may not be considered as having adequate privacy laws).

7.3 Nevertheless, the Operator takes steps to ensure that agents, partners, affiliates, and suppliers comply with the Operator standards of privacy and this Privacy Policy regardless of their location.