Withdrawal Help

You can top up your account in cash at any JOKER13 betting shop or use electronic payment systems. All methods of depositing and withdrawing funds are listed on the payment page.

**Winnings are paid out via the same payment method that was used to make a deposit.

Withdrawal:
The bank account holder name and the registered JOKER13 account name must be identical to ensure successful withdrawal of funds.
For withdrawal requests, JOKER13 reserves the rights to request for identity authentication documents, such as IC or passport.
Large withdrawals may take longer to be processed. If you have any enquiries, kindly seek clarification from any of our customer support representatives.
There is NO fee or charge incurred for withdrawals.
Any incorrect bank details will result in delay or failure of the withdrawal
*Note: Please ensure that all bank details provided are accurate.

Steps for withdrawal:
Login to JOKER13 website and click on [Profile].
Under ‘Account Management’, click on [Credit Withdrawal].
Fill in your withdrawal amount and check that the payer’s account details are correct, then click on [Submit].
Once you have completed all the steps, notify our customer support representatives via Live Chat.

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